Hi there i posted this here a few weeks ago but not had a reply and it seems to have disappeared? I have been reporting for a few months the coloring tool is not saving correctly and the images often move slightly after saving (this creates issues when uploading to kdp as it moves them outside the border) and also uploaded images are randomly disappearing. I was asked to send videos which i did - please see below again. Can you please let me know if this has been fixed? Thank you. Please note these were reported under support tickets 5360 & 5751.
Hi can I please check if this has been fixed? I’ve not heard anything since first reported? Thanks Carl
From: carl constantine [email protected]
Sent: Sunday, May 25, 2025 8:55:26 AM
To: support [email protected]
Subject: [#5751] Save Function Not Working
Hi Corvin,
Did anyone manage to have a look at this please? I noticed somebody else was having the same experience?
Kind regards
Carl Constantine
From: carl constantine [email protected]
Sent: Tuesday, May 06, 2025 16:42
To: support [email protected]
Subject: Re: [#5751] Save Function Not Working
Hi please have a look at these two. Have a look at the right hand border - i adjust it to stay within the non bleed and it moves itself after and sometimes the image within it also moves. You have to stay on the one image and keep saving and saving and keep going back to it until you get lucky and it saves but it takes hours for the whole book like this. Many times they never save where you position them and the book marjins therefore look inconsistent. thanks:
https://drive.google.com/file/d/1iGQl01S1XXDozzuvfCvyYVHtF5OkJk32/view?usp=drive_link
https://drive.google.com/file/d/15bwnbz3g_dPBk5ktG29C_jsB7P7-s0l2/view?usp=drive_link
From: support
Sent: Saturday, May 03, 2025 12:36
To: CARL CONSTANTINE
Subject: [#5751] Save Function Not Working
Hi, CARL CONSTANTINE
Can you please send us a recorded video?
