Hello please see below correspondence from start or May. It is support ticket 5751. Basically on the coloring tool my images move slightly after i save them. This causes them to be in a different place when i upload them to KDP (and often fall outside of the border i manually insert from Canva). This has caused reviewers to pick up on this which obviously affects sales. I sent 2 videos below that you requested to see. So that's the most important issue and i can see others are experiencing it too. The second issue is when i upload images to the coloring tool they have often disappeared next time i open it (both from the upload images and also in my book) despite me saving it several times.
Hi can I please check if this has been fixed? I’ve not heard anything since first reported? Thanks Carl
From: carl constantine [email protected]
Sent: Sunday, May 25, 2025 8:55:26 AM
To: support [email protected]
Subject: [#5751] Save Function Not Working
Hi Corvin,
Did anyone manage to have a look at this please? I noticed somebody else was having the same experience?
Kind regards
Carl Constantine
From: carl constantine [email protected]
Sent: Tuesday, May 06, 2025 16:42
To: support [email protected]
Subject: Re: [#5751] Save Function Not Working
Hi please have a look at these two. Have a look at the right hand border - i adjust it to stay within the non bleed and it moves itself after and sometimes the image within it also moves. You have to stay on the one image and keep saving and saving and keep going back to it until you get lucky and it saves but it takes hours for the whole book like this. Many times they never save where you position them and the book marjins therefore look inconsistent. thanks:
https://drive.google.com/file/d/1iGQl01S1XXDozzuvfCvyYVHtF5OkJk32/view?usp=drive_link
https://drive.google.com/file/d/15bwnbz3g_dPBk5ktG29C_jsB7P7-s0l2/view?usp=drive_link
From: support
Sent: Saturday, May 03, 2025 12:36
To: CARL CONSTANTINE
Subject: [#5751] Save Function Not Working
Hi, CARL CONSTANTINE
Can you please send us a recorded video?
How would you rate my reply?
Great Okay Not Good
